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Contact us

we like getting better, here at wagamama. so we’d love to hear what you think, whatever it may be

fill in the form below to send us your thoughts, ideas and feedback

data controller
kaizen Restaurantes S.L.U. (hereinafter, “Kaizen” or the “data controller”). contacto: legal@grupovips.com
registered address: aaseo de la castellana, 280 in Madrid.
data protection officer contact: oficinaprivacidad@grupovips.com.

main purposes
- to manage reservations, home deliveries or take away requests sent by the user, under the scope of contract performance.
- to handle requests (incidents, suggestions, complaints and claims) sent by the user, under the scope of responding to user requests.
- to manage promotions, drawings and contests in which the user voluntarily decides to participate, under the scope of user consent.
more info

recipients
we will share information with:
- wagamama international (franchising) limited.
- all other grupo vips entities and, as applicable, grupo vips franchisees, with consent, for commercial purposes and, as applicable, to process complaints, claims and suggestions.
more info

rights
you may access, rectify, delete and/or oppose certain processing, as well as exercise your right to limit processing and portability and not be subject of a decision solely based on automatic data processing. likewise, the customer has the right to revoke their consent at any time.
to exercise your rights, users may contact us via email at: oficinaprivacidad@grupovips.com or by writing to the postal address indicated.
more info

conservation criteria
kaizen will save your information while it manages the request sent, blocking the data thereafter and deleting it once the prescription period for any possible court and out-of-court actions that could arise has passed.

additional information
more information: click here or request it from the email address indicated